About Us

Terms & Conditions

Check-in Procedure
Check-in time begins at 4:00 p.m.  During busy seasons, the property may not be available until 5:00 p.m. Directions to the check-in office will be emailed to you one week prior to your scheduled arrival. Every effort is made to have each home ready by 4:00 p.m., but no guarantee is made as to the exact time of occupancy. Housekeeping and maintenance personnel must provide services between occupancies for each home in preparation for incoming guests. On occasion, housekeeping and/or maintenance services may not be completed by your 4:00 p.m. check-in time. This situation rarely occurs and we apologize in advance if your check-in time is delayed.
 
Check-out Procedure

11:00 a.m. sharp is scheduled check-out time. Homes with an arrival on your departure date must be vacated by 11:00 a.m. Guests occupying the home after 11:00 a.m. will be accessed a late check-out fee equal to $150.00.
 
Payment Policy

A 25% down payment is required at the time of booking. The remaining balance, including rent, fees, and taxes will be due 90 days before arrival or risk cancellation. For any reservation made within 90 days of arrival, the total balance, including rent, fees, and taxes will be due at the time of booking.
 
Cancellations/Refunds

Cancellations received more than 90 days before arrival will forfeit the 25% deposit, not exceeding $350. Cancellations received within 90 days of arrival will be charged the total price, less any supplementary fees such as cleaning and/or pet fees. There are no refunds for late arrivals, early departures, or for leaving the home for mechanical failure of non-essential items. Chelan Lookout Rentals Management reserves the right to terminate your contract/reservation with no refund if any rules set forth have been ignored.
 
Eviction

Residents and guests agree to adhere to local laws, rules and regulations.  Residents and guests agree to keep the premises in a clean and sanitary condition and comply with NO smoking and NO pet rules (if applicable). Residents and guests are subject to immediate conviction and removal from premises for any of the following reasons: (1) Smoking inside any home, or within 25 feet of any home. (2) Having unauthorized pets. (3) The number of occupants exceeds the number of contracted guests. (4) Complaints of noise, foul language, or otherwise disturbing the peace. The entire amount of reservation costs will be forfeited for violation of any of the following reasons, regardless of whether resident is evicted.
 
Quiet Hours

10:00 p.m. - 7:00 a.m. - Monitored and Enforced. Chelan Lookout is a special neighborhood with a family environment. Hot tub use is allowed between the hours of 7:00 a.m. and 10:00 p.m. Please respect the desire of our full-time residents and other guests in honoring quiet time.

Resident shall be fined $100 for each "after hours call-out" for violation of quiet time between the hours of 10:30 p.m. and 7:00 a.m. Complaints of noise, foul language, or law enforcement response may be cause for immediate eviction from premises.
 
Cleaning Fee

Your home is stocked for your arrival with paper products including tissue, toilet paper, paper towels, dish and dishwasher detergent. See amenities list for more details. Beds are ready and made for your arrival except the following: trundles, futons, sofa sleepers and top bunks.
Please leave the home in the same general condition as it was when you arrived. Staff will arrive after your departure to thoroughly clean and inspect the home.

All food and drink spills should be cleaned up as they occur. Food and drink spills on carpet are considered to be damage, not normal wear and tear, and additional cleaning fees will be charged.

The refrigerator should be emptied of all food and free of spills. All used dishes should be rinsed and placed in the dishwasher on the wash cycle.
Additional housekeeping charges may also be applied in the occurrence of exceeding the maximum occupancy of the cottage.
 
Security Deposit

In the event of a violation of our "no smoking", "no pet" or "maximum occupancy" policies or incidental damages which occur during the tenancy, the credit card on file will be charged an appropriate amount to cover expenses or repairs. Additional housekeeping charges will be charged if excessive cleaning is required and/or check out procedures are not adhered to.
 
Lost and Found

Chelan Lookout Rentals and/or the property owner are not responsible for personal property left behind, stolen or damaged during your stay. Every attempt will be made to locate lost items, but there is no guarantee that they will be found. Upon check out PLEASE take all of your belongings & check the property carefully. Never leave valuables (cash, wallets, jewelry, cameras, etc.) unattended. If you find you have left something behind, call our office at 509-888-7677 and we will attempt to locate the missing item(s). If found, item(s) will be logged into "ileftmystuff" website where guests can arrange for return shipping. Items are held for 30 days. Items that are not picked up or shipped (at the guest's expense), are then donated to charity.
 
Pet Policy

Due to owners’ & guests’ allergies certain homes DO NOT allow pets...big or small. In all cases - ANIMALS BESIDES DOGS ARE STRICTLY PROHIBITED. "Pet-friendly" homes are available by request with a maximum of 2 pets. A pet fee in the amount of $50/per pet/per reservation is required. Pets are not allowed on the furniture or beds unless covered with a pet sheet. Guests are responsible for their pets' behavior and for any damage caused by the pet. Should we discover a pet has been/is in the home without prior approval, you will be charged a fee for pest control and a deep clean to restore the home it its original condition. If you miss picking up after your pet, a $25 fee per incident is charged. AT NO TIME MAY PETS BE LEFT UNATTENDED in a home, garage or on the grounds of one of the homes. When outside PETS MUST BE ON A LEASH AT ALL TIMES.
 
Smoking Policy

ABSOLUTELY NO SMOKING IS ALLOWED IN ANY OF OUR HOMES
 
Provided Items

We provide you with start-up complimentary bath amenity kits, a laundry amenity kit, paper products and dishwashing supplies. These are intended for your convenience to begin your stay with us, but are not replenished indefinitely.
 
What to Bring

Food, clothes, personal items, beach towels.
For any items you do not see listed on the home's amenity list or are not sure about, please email or call us and ask.
 
Parking

Parking is limited to spaces at each individual home plus one additional street permit. Any vehicles parking in or blocking a fire lane will be towed at the owner's expense. No motorhomes, trailers, campers, of ANY KIND are allowed. No boats or other water craft are allowed up in the Hilltop District. An overflow parking area is available at the entrance to the Lookout across from the CrossFit gym.
 
General Policies

The primary registered guest is responsible for any expenses incurred during the visit, including but not limited to loss and damages, accident or injury to person, or loss sustained while visiting the home.
 
*Occupancy for each home is strictly enforced and fines will be assessed for exceeding the number of allowed guests.
 
The minimum rental age is 25 years or older. If the group is not a multi-generational family and is comprised of all adults, ALL guests must be 25 years old or above. No illegal substances are allowed in the rental and minors should not be in possession of alcohol. Violations will result in being evicted from the property you have rented and no refunds will be issued.
 
Guest acknowledges and authorizes Lookout Cottage Rentals (LCR) to charge guest's credit card for all damaged and/or missing items to the premises while occupied by the guest. If the cost of extra cleaning, replacement or repairs exceeds the guest's credit card limit, guest agrees to pay the difference to Lookout Cottage Rentals.
 
LCR reserves the right to enter the premises, if the need arises, without guest permission. LCR will make every effort to contact the guest as to the purpose and duration we are to be in the home.
 
LCR and homeowners disclaim all liability for injury, loss, or damage. LCR will be held harmless from claims arising out of use of the home. LCR is an agent for the owner, not an owner nor a tenant. As the agent, LCR has the authority to act in the best interest of the homeowners in any and all situations.
 
LCR homes are part of a residential neighborhood. They require complete sensitivity to full-time neighbors and residents. Each home belongs to a loving family and they ask for your care and kindness.
 
 
The Lookout is burgeoning with growth and there may be disruptions during your stay. The Lookout Home Owners Association has set strict guidelines for the hours in which construction employees may work. Those hours are 7:00 am – 7:00 pm Monday through Friday and 8:00 am – 5:00 pm on Saturdays. Please call Lookout Cottage Rentals at 1-509-888-7677 with any questions or concerns.

UPDATE: AUTUMN 2017 CONSTRUCTION HOURS  
Weekdays from 7:30 a.m. - 6:00 p.m.  
Saturdays from 9:00 a.m. - 5:30 p.m.